Question 1

Accessibility & Compliancy

Accepted Answer

Last updated: [February, 2026]
Accessibility
This website is designed to be accessible, clear, and inclusive for all users. I am committed to providing an equitable and user-friendly experience in accordance with the Web Content Accessibility Guidelines (WCAG 2.1) (https://www.w3.org/TR/WCAG21/)and the Government of Québec’s accessibility standards.
Ongoing efforts are made to:
 • ensure optimal readability (contrast, clear typography, adjustable text size);
 • provide intuitive navigation compatible with screen readers and mobile devices;
 • use plain, inclusive, and understandable language;
 • correct any accessibility issues that are identified.
If you experience difficulty accessing any page or document, please contact: info@nataliegoerner.com (mailto:info@nataliegoerner.com)so that the content can be adjusted or provided in an alternative accessible format.
Compliance
This website complies with the main laws and regulations governing private practice professionals in Québec, including:
 • the Law 25 – Act respecting the protection of personal information in the private sector;(https://www.quebec.ca/gouvernement/lois-et-reglements/loi-25)
 • the Charter of the French Language (https://www.oqlf.gouv.qc.ca/)(content available in both English and French);
 • the Professional Code of Québec;(https://www.legisquebec.gouv.qc.ca/en/document/lc/C-26)
 • the Code of Ethics of OTSTCFQ Members;(https://www.legisquebec.gouv.qc.ca/en/document/rc/C-26,%2520r.%2520286)
 • the OTSTCFQ Professional Communications Guidelines.(https://www.otstcfq.org/membres/communications-professionnelles/)
All content published on this website is educational and informational in nature. No outcome is guaranteed, and the information provided does not replace professional consultation.
Ongoing Commitment
I am committed to reviewing this website regularly to ensure legal, ethical, and technical compliance. Your feedback is always welcome to help improve accessibility and the overall user experience.

Question 2

What are the Terms of Use?

Accepted Answer

Last updated: [February, 2026]
1. Purpose of the Website
This website provides information about the professional services of Natalie Goerner. social worker (T.S.) and/or couple and family therapist (T.C.F.), member of the Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec (OTSTCFQ) and Order of psychologists of Quebec OPQ.
The content is for informational and educational purposes only and does not replace therapy or a professional consultation.
2. Professional Ethics and Legal Framework
All professional activities comply with:
 • The Code of Ethics of OTSTCFQ Members (RLRQ, c. C-26, r. 286);
 • The Professional Code of Québec (RLRQ, c. C-26);
 • The Regulation respecting record keeping and consulting offices;
 • The Act respecting the protection of personal information in the private sector (Law 25);
 • The Reference Guide for Interpreting the Code of Ethics (https://www.otstcfq.org/wp-content/uploads/2020/11/Guide-de-reference-pour-l-interpretation-du-Code-de-deontologie.pdf?utm_source=chatgpt.com)(OTSTCFQ);
 • The OTSTCFQ Guide to Advertising and Professional Communications.
3. Professional Responsibility
All services are offered under valid licensure and professional liability insurance, as required by the OTSTCFQ. The therapist’s permit number and title are displayed transparently on this website.
4. No Crisis or Emergency Service / Absence de service d’urgence
This website does not provide crisis or emergency services. If you are in danger or distress, please contact:
 • 📞 911, or
 • 📞 1-866-APPELLE (277-3553) — Québec Suicide Prevention Line.
5. Confidentiality and Privacy
All personal information is handled according to Québec’s Law 25 – Protection of Personal Information and the Privacy Policy on this website.
Electronic communication is protected by reasonable security measures, but users acknowledge that internet communication always carries minimal risk.
6. Intellectual Property
All texts, images, and materials on this site are protected by copyright and are the property of Natalie Goerner unless otherwise stated. They may not be copied or distributed without written consent.
7. Limitation of Liability
Information provided on this site is intended for general information and does not replace professional advice or therapy. Natalie Goerner is not responsible for any direct or indirect damages arising from the use or interpretation of the information herein.
8. External Links
This site may include links to other professional or legal resources. Natalie Goerner is not responsible for the accuracy, privacy, or content of external websites.
9. Applicable Law
This site is governed by the laws of the Province of Québec (Canada). Any dispute shall be resolved before the competent courts of Québec.
10. Updates
These terms may be updated to reflect legislative or ethical changes. The latest version is always available on this page.
11. Contact / Contact
For any questions regarding these terms or your rights as a client, please contact:
Natalie Goerner MSW, Pst. Member in good standing of the Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec (OTSTCFQ) and the Ordres des Psychologues du Quebec (OPQ) – Professional permit no.: 60705-14, GOEN08/10/270TS

Email:info@nataliegoerner.com (mailto:info@nataliegoerner.com) –  Telephone: 514-475-3895 –  Practice location: Montreal
To file a complaint: https://www.otstcfq.org/clients-et-public/porter-plainte/(https://www.otstcfq.org/clients-et-public/porter-plainte/)
This site is for informational purposes only and does not replace professional consultation or therapy.

Question 3

What is the privacy policy?

Accepted Answer

Privacy Policy
Last updated: [February, 2026]
1. Introduction
Your privacy is important to me. This policy explains how I collect, use, store, and protect personal information obtained through this website and during professional interactions, in compliance with the Loi 25 –Act to modernize legislative provisions as regards the protection of personal information and the Code de déontologie de l’OTSTCFQ.
By using this website or by contacting me, you consent to the practices described below.
2. Identity of the Professional
Natalie Goerner, MSW, Pst. Member in good standing of the Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec (OTSTCFQ) and the Ordres des psychologues du Quebec Professional permit no.: 60705-14, GOEN08/10/270TS Email: info@nataliegoerner.com (mailto:info@nataliegoerner.com)Telephone: (514) 475-3895 Practice location: Montreal
I am the person responsible for the protection of personal information (as defined in Loi 25).
3. Information Collected
I collect only the information necessary to offer professional services and respond to client inquiries. This may include:
 • Your name, email address, and phone number;
 • Information you voluntarily share via contact forms or emails;
 • Limited technical information (e.g., IP address, browser type, date of visit) for basic site analytics;
 • During therapy: any personal or psychosocial information shared within sessions, protected by professional secrecy.
No unnecessary or sensitive information is collected through this website without your consent.
4. Purpose of Collection
Personal information is collected to:
 • Communicate with you and respond to requests;
 • Schedule appointments or follow up on professional services;
 • Maintain accurate professional records as required by the OTSTCFQ;
 • Improve the accessibility and performance of this website (aggregate statistics only).
Information will never be sold, exchanged, or shared with third parties for marketing purposes.
5. Consent
Your consent is obtained explicitly:
 • when you complete a contact form, send an email, or begin professional services;
 • by continuing to use this website after being informed of this policy.
You may withdraw your consent at any time by contacting me at info@nataliegoerner.com.(mailto:info@nataliegoerner.com) However, withdrawal of consent may limit the professional services that can be provided.
6. Storage and Security
All information is stored on secure, access-controlled systems (password-protected computers, encrypted storage, or secure clinical software). Electronic communication is transmitted through encrypted email or secure telepractice platforms. Information is retained for a minimum of five (5) years following the end of services, in accordance with the Règlement sur la tenue des dossiers et des cabinets de consultation, after which it is destroyed safely.
7. Disclosure of Information
Information is shared only:
 • when required by law (e.g., risk of serious harm, child protection, court order);
 • with your explicit consent;
 • with professionals collaborating in your care, only when appropriate and with prior authorization.
8. Your Rights
Under Loi 25, you have the right to:
 • access your personal information;
 • request correction of inaccurate data;
 • withdraw consent for collection or use;
 • file a complaint with the Commission d’accès à l’information du Québec if you believe your privacy rights have been violated.
Requests can be made by email to info@nataliegoerner.com(mailto:info@nataliegoerner.com)
9. Cookies and Web Analytics
This website uses only minimal cookies necessary for basic functionality (e.g., remembering language preferences). If third-party analytics tools (e.g., Google Analytics) are used, they collect anonymous usage data. You may disable cookies in your browser settings at any time.
10. Links to Other Websites
This website may contain links to external resources (e.g., OTSTCFQ, Loi 25 information pages). I am not responsible for the content or privacy practices of those external sites.
11. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in laws or professional practices. The most recent version will always be available on this page, with the “Last Updated” date shown at the top.
12. Privacy Incident Procedure
In the event of a privacy incident (for example: loss, unauthorized access, theft, or accidental disclosure of personal information), I commit to:
 • Recording the incident in a confidential log, including the nature of the incident, the date, the individuals concerned, and the corrective measures taken;
 • Assessing the risk of harm that may result from the incident for the individuals affected;
 • Notifying the Commission d’accès à l’information du Québec (CAI) and the individuals concerned if the incident presents a serious risk of harm, in accordance with the Act to Modernize Legislative Provisions as Regards the Protection of Personal Information (Law 25);
 • Taking all necessary measures to limit the impact of the incident and to prevent similar events in the future.
13. Questions or Concerns
For any questions regarding this policy or the handling of your personal information, please contact:
Natalie Goerner, MSW, PsT.

📧 info@nataliegoerner.com(mailto:info@nataliegoerner.com) 📞 514-475-3895

Member, OTSTCFQ and OPQ

Privacy Policy/Terms of Use/Accessibility & Compliancy